Main Features of Sfax
As opposed to their competitors, Sfax doesn’t ask that you have a separate paid account for each fax line as everything is hosted under one account. Sfax also guarantees discretion; they will never send emails containing sensitive information, only notifications.
Who Is This Faxing Service for?
Sfax prides itself on having been specifically trained with a focus on specific industries such as healthcare, education, insurance and legal as well as on being the go-to answer for those that demand business-critical services. Their cloud faxing isn’t just for those in healthcare industries though, they can also help individuals or corporate enterprises start sending faxes within minutes.
Plans and Pricing
Sfax offers their services for free in a fourteen-day trial period. At $9 a month, Sfax allows you up to one hundred pages a month with full HIPAA-compliance. Their “Monthly” plan is actually several different options geared towards varying sizes of businesses. The prices for these plans range from $9 up to $159. At the highest “Pro” tier, the number of users is unlimited (as opposed to one at its bottom tier) and allows for up to twenty five hundred pages faxed per month.
The “Annual” plan, like the “Monthly” plans, also have a range going from $89 to $1500 a year. These plans are similar to the “Monthly” ones, but come at a significant discount to you. Finally, if you’re interested in a plan for sending more than twenty five hundred pages, you can fill a form for “Your Plan”, which allows you to fully customize the options available to you.
Is Sfax Easy to Use?
Sfax implements their cloud faxing service quickly and efficiently to ensure that you’ll have it up and running within minutes of your purchase. Customer testimonials have noted that the process of setting the workstations up and training their staff was “painless”.
Customer Service
Customer service varies based on the plan you have, deciding whether online or phone is supported. Their support desk is stocked with the answers to most common problems though, and for any problem you might have that hasn’t already been dealt with, there is an easy to use support request button located at the top.
Daniel Feigelson says
I tried to sign up. I immediately got a notice that I was being billed but I received no info on how to use the service, and no one was at the help number to explain anything. Not recommended.
Oh, and don’t buy this crap about “no robots”. They say “drop us a line anytime”, but there’s no email address with which to correspond.
Robert says
I signed up because I work for an accounting firm and have begun tele-commuting. We scan everything so I figured I’d get a secure e-fax instead of plugging in a fax machine and having to first print outgoing faxes and scan incoming faxes.
I received what I thought was a mis-fax (wrong number). Then I got another. I replied to the guy that it was my number. He checked and it turned out it was HIS NUMBER TOO!!! And he’d had it for over a year!
The best the support could say was (and I quote) “There does appear to have been an issue with the routing of your fax number.”
REALLY?!? You think!?
I deal with people’s personal information; bank account numbers, social security numbers, etc. I can’t have a supposedly secure e-fax company sending my client’s faxes to another recipient.
I was skeptical at first, now I am convinced. The only truly secure fax is the one in your office.
DO NOT FALL FOR THE HYPE. THERE ARE NO SECURE E-FAX SERVICES.