- Easy to use
- Well-designed website and apps
- Unlimited storage
- Free version
- Office/Google Docs integration
- No live support
- Cheaper options available
- Digital signatures limited to mobile
Rumors of the demise of the fax have been greatly exaggerated: some businesses still use fax constantly. And if you deal with any of them, you’ll need it too – that’s why online fax services are still so popular. FAX.PLUS is a relatively fresh addition to the market. Formed in Switzerland in 2015, FAX.PLUS claims to be the highest-rated online fax service. This is undoubtedly due to the well-designed and stylishly simplistic dashboard and intuitive mobile apps that allow users to start sending faxes immediately. But there’s substance as well as style here, with unlimited storage, additional e-signatures, and the option of having dedicated toll-free or vanity fax numbers. FAX.PLUS offers five different pricing tiers including an enterprise option aimed at fax power users which includes 3,000 free pages per month. With all the different subscriptions offered, there’s something for every kind of user, however. FAX.PLUS even provides a free version that allows you to send up to ten free faxes.
FAX.PLUS claims to be the number-one-rated online fax service. It’s a big claim, but the company definitely does its best to back it up. All the essential features you’d expect from a top fax service are here, like international faxing, multiple users, and much more. After a quick registration process, you’ll be taken to the well-designed dashboard and see a welcome fax from FAX.PLUS. It’s a good way to quickly get used to the service and see how to navigate around the inbox, which is perhaps too basic. We’d love to have the ability to create custom inbox folders in the future, instead of having to sort your mail only between inbox, spam, and trash.
When sending faxes there’s a handy help button that will introduce you to all the features. It’s fairly straightforward to use, though: after inputting the recipient’s details, you simply press one button to attach a file from your computer, or another to open the text editor. The contacts page allows you to create groups, import contacts from a spreadsheet file, or blacklist any unwanted numbers. Everything else you need – like changing your number, header, file type, and any integrations – is found in the profile tab.
Sending and Receiving Faxes
Naturally, sending faxes from the FAX.PLUS website or through the app is a simple process, but you don’t have to rely only on your browser or phone. FAX.PLUS boasts integrations with some of the most popular office software, so you can send a fax directly from your word processor. Because FAX.PLUS works with Microsoft Office, you can send faxes from Word, Outlook, PowerPoint, Excel, and OneNote. You’re also able to send faxes from Google Docs and Google Sheets. Finally, there’s support for Slack and Zapier, and enterprise users get access to the FAX.PLUS API so they can add fax functionality to other applications.
When you’ve decided which of the many programs you want to send a fax from, you’ll see that you have the option of adding 10 different files to each fax. However, you only have 20MB in total to send, so if you have larger files then you’ll have to spread them over different faxes.
Online Fax Management and Apps
Managing your faxes is done either from the FAX.PLUS online dashboard or through the mobile apps. You’ll notice that the Android and iOS apps have everything you need and are as well designed as the browser dashboard. They can be the better option in fact, as digital signatures can only be processed through the mobile apps. The sleek interface will have novices navigating even the most complex functions like a pro.
Business package subscribers will be able to manage five different users, and if they’ve upgraded to Enterprise they’ll be given an unlimited number. There’s also an admin panel that allows you to manage users and their fax numbers. We like that FAX.PLUS adds a hierarchical structure so you can put limits on company users, like the number of faxes sent per month.
Setting up is an incredibly simple process, and you’ll be sending and receiving faxes almost immediately. There are no installation fees, so all you need is a phone number and you’re ready to go. Of course, if you want to use your existing fax number or set up a custom one then you’ll need to follow a few more steps. The FAX.PLUS dashboard is easy to use, and you’ll have no issues navigating around. FAX.PLUS is already a secure service, encrypting all your faxes with industry-standard AES-256 encryption. From the profile tab you can enable two-factor authentication (always recommended), and FAX.PLUS also shows you the last time your password was changed – ideal if you change passwords regularly.
FAX.PLUS offers an impressively wide range of fax numbers to choose from, with 47 different countries available, most of which have a large list of local numbers. U.S. customers in particular can pick from toll-free numbers and hundreds of local area codes. Additionally, FAX.PLUS states that if there’s a country they don’t provide numbers for, you can contact them directly and they’ll try to set it up especially for you. Once you’ve chosen your country and area code, you’ll either be given a random number for free or pay extra for a custom number.
If you’ve already got a fax number, you’re in luck. Porting fax numbers is free, although depending on the number this may require upgrading to a higher tier if you’re only using the Free or Basic subscriptions. Google Voice users can also port their existing number over to FAX.PLUS.
FAX.PLUS gives you an array of pricing plans to choose from, meaning that you’ll be able to find one that suits you perfectly. Of course, the cheapest way to use FAX.PLUS is to pay nothing at all: there’s a free version that allows you to send up to ten free faxes. However, if you want to receive faxes and get a dedicated fax number, the most cost-efficient flavor of FAX.PLUS is its Basic package, which gives you one hundred free pages a month for $5.99. Paying annually for your FAX.PLUS subscription reduces the price, so you can get the Basic plan for $4.99 a month.
As well as the Basic package, you can choose between the more expensive Premium and Business plans. Premium offers more free monthly pages and the ability to export your faxes as CSV files, and will cost you $11.99 a month or $9.99 if billed annually. Then there’s the Business package, offering 800 free pages a month, multiple fax numbers, five team users, and Slack integration. For this, you’ll have to pay $19.99 a month or $14.99 if you pay annually – a great price for small businesses.
For heavy fax users there’s the Enterprise package, with a massive 3,000 free faxes every month, unlimited team sizes, advanced security controls, Zapier integration, priority support, and access to the FAX.PLUS API. Of course, this a far pricier option at $59.99 monthly ($49.99 if paying yearly) but you certainly get what you pay for.
If you need even more from any of your plans, then there are a few upgrades available. You can get an additional toll free or local number for $4.99 per month, or add your own customized vanity number for $19.99.
FAX.PLUS doesn’t offer a wide variety of customer support options, with the primary point of contact being its online contact form. You’ll get a reply as soon as possible, though support isn’t available 24/7. You can also get in touch through FAX.PLUS’ Facebook profile. What FAX.PLUS lacks in direct customer support it makes up for in documentation. The help center provides a huge FAQ section with a useful search function, so you’ll easily find the solution to any problem you have. The FAX.PLUS blog is a good source for all the latest news and updates about the service as well as the wider world of business.
Enterprise users are given priority support by the FAX.PLUS team. You’ll be guided through the entire integration or migration process and they’ll also help you get set up, making the installation process as easy as possible.
So what’s the verdict on FAX.PLUS? The service certainly has a lot going for it, with some excellent design choices that make it a user-friendly experience. The apps are easy to use too, making FAX.PLUS perfect for beginners. However, FAX.PLUS isn’t the cheapest option on the market, so if you’re looking to save as much money as possible then you may be better off with a less expensive solution. Businesses should consider the Enterprise package, which includes all the features you’ll need, and a healthy number of free faxes every month. Couple that with the wide range of fax numbers from all over the world and unlimited users, and you have an excellent solution for your company. You don’t have to be part of a business to get the best out of FAX.PLUS, though – one of the five available tiers will certainly be right for you.
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|Editor's Choice 2020|