While for the majority the idea of faxing offers a sense of nostalgia, those who still fax regularly know how important it is to have a reliable and secure online fax service. Here we’ll be comparing two of the best online faxing services on the market: eFax and SRFax. Both have plenty of experience and will make sure your fax gets from A to B safely. However, there are some major contrasts in their approaches and some key differences in their features. So, who is our faxing champion?
|Free Trial||Free Trial||Free Trial|
|Microsoft Outlook Integration||Contact list (eFax Messenger)|
|Fax Machine Support|
|Desktop Software||eFax Messenger|
|Fax Numbers and Additional Fees|
|Cancellation Fee||($40 if ported out)|
|Setup, Activation Fee|
|Money Back Guarantee||30 days||n/a|
|Available Payment Methods|
|Languages||EN, ES, FR, IT, DE, BR||EN|
A part of the communications company j2 Global – a business with several online fax services in its portfolio – eFax is one of the most user-friendly solutions on the market. That user-friendliness is down to its simple fax manager, which allows you to sort your messages into customized folders and add your own tags. You don’t need to worry about those folders getting full either as eFax offers unlimited lifetime storage, and you can even send files of up to 3GB. You’re also able to send electronic signatures, which ideal for documents. eFax offers a few neat extras too, including a handy mobile app available for iOS and Android that allows you to fax on the go.
If you ever need any help with your faxing, you’re in luck as eFax offers 24/7 support over the phone, live chat, or by email. The service is reasonably priced – although you will have to pay an initial setup fee – and there are monthly or annual subscription plans to choose from. If you’re still not totally convinced, you can take advantage of the risk-free 30-day money-back guarantee to test the service out first.
Since 2004, Canada’s SRFax has established itself as an online fax service where security is paramount. SRFax utilizes SSL encryption but also adds the option of using additional PGP encryption if you require even more protection for your messages. All of these additional layers of security mean that the service is both HIPAA and PHIPA compliant, making it an ideal choice for healthcare businesses. Frustratingly, you can’t add electronic signatures to your faxes like you can with eFax. Although SRFax’s design isn’t quite as user-friendly as eFax, you’ll have no problem sorting out all of your messages. Faxes are sent at a high quality too, with the option of sending to as many as 50 recipients at once. Unfortunately, there’s no mobile app but the service gives you access to its API so you can develop your own.
SRFax’s customer support team is available 24/7 through a live chat, over the phone, or by filling out a support ticket. Prices are incredibly flexible with over 13 different pricing tiers available aimed at regular users, healthcare services, and enterprises. SRFax also offers a lengthy 60-day trial, so you can thoroughly test out the service before you commit.
You’re truly spoiled for choice when it comes to the online faxing market, and with eFax and SRFax you have two outstanding options. eFax is the better option for everyday use thanks to its user-friendly interface and flexible inbox management options. For some, the ability to add digital signatures with eFax may be a deciding factor. However, you can’t discount SRFax’s excellent security, making it the perfect choice for anyone who has to send sensitive or confidential documents. For healthcare professionals, SRFax is an easy winner due to its HIPAA compliance. Luckily, you can test out each thoroughly with their risk-free guarantees and free trials to make sure you’ve found your ideal fax service.