Editor's Rating | |
---|---|
Overall | |
Features | |
Price | |
Customer Service |
Best Online Fax Services of 2024
Rank | Provider | Info | Visit |
1
|
Editor's Choice 2024 |
|
|
2
|
|
||
3
|
|
Main Features of TrustFax
With TrustFax, you can get a local fax number and engage in international faxing. The service doesn’t have a complicated setup process; you don't have to download any software or set up any specific hardware as everything is accessed online. They offer advanced fax tracking, allowing you to find out what you need to know quickly. You can also take advantage of digitized signatures so that you don’t have to print out any documents to sign them and send them back. This can save you quite a bit of time and save your company paper as well. When you receive a fax, it will show up in PDF format, which makes it easy to read on almost any device that you have.
Who Is This Faxing Service for?
This fax package is designed for individuals, small businesses and medium-sized businesses. It is also a good package to get if you need to regularly send faxes to locations in other countries.
Plans and Pricing
TrustFax offers a few different plans for your convenience; you can choose a monthly or annual plan. If you go with the monthly option, you will pay $8.95 per month. The annual plan costs $7.46 per month. Both of them give you access to 250 outgoing messages per month. If you use more than your allotment of 250 faxes, you will pay a fee of $.10 per page after that. You do not have to pay any setup fees or any other charges. They also offer a free 30-day trial, which lets you try out free online faxing for a limited time before you buy.
Is TrustFax Easy to Use?
TrustFax is one of the easier systems to use in the market. If you understand the basics of how to send and receive email messages, you should be able to use the program without any issues. If you can open and read a PDF document, you'll be able to read your incoming faxes.
Customer Service
The customer service for TrustFax is very good, and should be able to get you help on any of the issues that you are having trouble with. They provide support with a toll-free phone number and you can contact them via email if you have any questions. They also have a frequently asked questions database to show you answers to some common issues.
Best Alternative Online Fax Services
Rank | Provider | Info | Visit |
1
|
Editor's Choice 2024 |
|
|
2
|
|
||
3
|
|
Debra Scherff says
Terrible customer service. Trying for 3 months to cancel my service and still getting billed. They tell you to call to cancel service or to chat, however, that is an impossibility when they don’t answer. Getting screwed by this company. Avoid!
Rhonda says
Trustfax sucks!! If you want an online fax service that works, do NOT use them!!!
Eran says
Trustfax cannot be trusted. I called to cancel 2 accounts I was being auto billed on, one account I was not able to use for 3 years (no options to fax or do anything other than see billing history), but still got billed every month. After I called them I agreed to cancel the “broken” unusable account and keep the other account at around 2.95 per month last month. The problem? They never cancelled the “broken” account, I called just now and gave them my billing info, they told me I had to take it up with my bank to get it cancelled…. REALLY? NOT ACCEPTABLE! Cancel both of my accounts please!!!!! TRUSTFAX SUCKS!!!!
Daniel Feigelson says
I agree with what Wayne Mitchell wrote. Every time I have tried to send a fax, there was a problem. EVERY TIME. And when a fax doesn’t go through the second time, it needs to be uploaded again. What a pain. Also, they don’t save copies of your outgoing faxes. What’s the point in that? If I need to prove a fax was sent at a particular time, I need to show what was sent.
When I contacted customer service by email, it took them 3 or 4 days to get back to me.
If the service actually worked, it would be worth it for me as a time-saver, but it doesn’t work and actually takes up more time than if I were to print things and physically fax them. The product sucks and so does the customer support.
Wayne Mitchell says
I have had the service for approx 3 years. For starters they doubled the Price of their basic service. I only fax about once a month so as a value it is no longer good. If you get an error which in my case seems more often then not Trustfax does not save any information on your outbound fax and cover page or let you resend after their 2 attempts so you have to log back in and retype all this info again. Make sure to copy and paste especially if you have a long cover page onto a Wordpad. The errors are in many cases the fault of Trustfax ie no answer yet when i manually dial the fax it answers. Wont accept files over 10MB for upload. Has issues with long file names. Been trying to send one fax for over an hour today, I’m getting rid of service today it SUCKS!!!!